This policy explains how Fountain Trainers Hub collects, uses, and protects information submitted through our website, programmes, payments, enquiries, and community channels.
Last updated: June 5, 2026
We may collect information you provide when you contact us, register for a programme, enrol in a course, make a payment, submit an enquiry, sponsor a cohort, or join one of our community channels.
This may include your name, email address, phone number, learning interests, selected course, payment reference, organisation details, and any message you submit to us.
We use your information to respond to enquiries, process registrations, manage enrolments, verify payments, deliver learning support, send programme updates, and improve our website and services.
We may also use contact details to share relevant cohort updates, partnership information, community notices, or support messages connected to Fountain Trainers Hub.
Payments are handled through approved third-party payment providers. We may receive payment status, reference numbers, transaction amounts, and related verification details.
We do not store your full card details on this website.
Our website may use cookies or similar technologies to support basic site functionality, remember preferences, protect admin areas, and understand how visitors use the website.
You can control cookies through your browser settings, but disabling some cookies may affect parts of the website.
We do not sell your personal information.
We may share limited information with service providers who help us operate the website, process payments, manage communications, deliver programmes, or support community operations.
We may also disclose information when required by law, to protect our rights, to prevent fraud or abuse, or to enforce our terms.
We use reasonable technical and organisational measures to protect information submitted through our website and services.
No online system is completely secure, so we encourage you to avoid sending sensitive information through forms unless it is necessary for the service requested.
We keep personal information only for as long as needed to provide services, manage records, meet legal or accounting obligations, resolve disputes, and improve our programmes.
When information is no longer needed, we may delete, anonymise, or securely archive it.
You may contact us to request access, correction, or deletion of personal information we hold about you, subject to legal, operational, and security requirements.
You may also unsubscribe from non-essential communications where an unsubscribe option is provided.
Our programmes and services are intended for learners who can lawfully provide their information or who have the consent of a parent, guardian, school, sponsor, or responsible organisation where required.
If you believe a child provided personal information without appropriate consent, please contact us so we can review the matter.
We may update this Privacy Policy from time to time. The latest version posted on this page will apply from the date it is published.
For questions about this Privacy Policy or how we handle personal information, please contact us through the official contact page.
Use the contact form to reach our team.
